CONCEPT COLLECTION VOL.1

Thank you for believing.

Frequently Asked Questions

Frequently Asked Questions

  • Welcome to VIVIDSPLY, my official merch website. This site offers high quality streetwear clothing curated by the brand founder and YouTuber HeyZay.

  • I do not handle any of your sensitive payment information when you purchase anything from this site. You as the consumer are protected by LAW and this site will not handle your sensitive information in any unlawful way.

  • Shipping is handled by our partners at PRINTFUL. If you’re in the United States, shipping is FREE. From there it will take 2–5 business days to fulfill the product order. More than 50% of the orders will be shipped within 3 business days or less. Once shipped, you will receive an email with your tracking number and carrier.

    Please note that shipping is not included in the fulfillment time. To get an idea of how long an order will take to arrive, combine the estimated fulfillment time with the estimated shipping time which would be 3-9 days. To see what warehouses the products are coming from, you can check the about section. All sales are final.

  • You can reach me anytime via the contact page or you can email me at vividsply@gmail.com. I aim to respond quickly, usually within one business day since I’m a one-man band.